Return Policy
Items must be in the original condition and accompanied by the original sales receipt.

Jewelry & Giftware
Refund if returned within 30 days of online purchase or 14 days of in-store purchase.
Or, merchandise credit if returned within 30 days of online or in-store purchase.

Certified Pre-Owned Watches
Items must also include all protective plastics and tapes, accessories and hang tags, boxes, papers, and documents intact.
It is advisable not to wear the watch until you've decided for certain that you will be keeping it.
Full refund if purchased online and returned within 14 days of receipt.
Or, merchandise credit if purchased online or in-store and returned within 30 days of receipt.

New watches, special orders, final sale, personalized items, and shipping fees are not eligible for refund or merchandise credit.


Fair Pricing Policy
Shreve, Crump & Low emphasizes fair pricing on all our products. We take pride in building long-term, rewarding relationships with each customer. When you purchase a piece of jewelry, a watch or gift from Shreve, Crump & Low, you can do so with confidence. Shreve, Crump & Low’s quality is guaranteed.