Help Center

Shreve, Crump & Low emphasizes fair pricing on all our products. We take pride in building long-term, rewarding relationships with each customer. When you purchase a piece of jewelry, a watch or gift from Shreve, Crump & Low, you can do so with confidence.

Shreve, Crump & Low's quality is guaranteed. Our licensed gemologists, watch experts, and giftware consultants stand behind our products. We only offer the highest quality goods as we have done throughout the past 200+ years. We are always happy to share our knowledge on all our exquisite pieces.

Expedited or Overnight Shipping can be arranged in certain circumstances. Please note that this shipping method is not available for all products and may incur additional costs.

International Shipping can be arranged in certain circumstances. Please note that this shipping method is not available for all products and may incur additional costs. Contact our Customer Service team at sales@shrevecrumpandlow.com to inquire.

Items purchased from Shreve, Crump & Low must be in the original condition and accompanied by the original sales receipt.

Your satisfaction is guaranteed. For all online purchases, you may receive a full refund if the product is returned within 15 days in original condition and accompanied by your sales receipt. To begin the refund process please reach out to us via the "Contact Us" page or through sales@shrevecrumpandlow.com.

Your complete satisfaction is our promise. When accompanied by your sales receipt, your merchandise purchased in-store, in original condition, may be exchanged for equal or greater value within 30 days of original purchase. (Some exclusions may apply.)

A credit will be issued if the watch is purchased in-store and returned within 30 days of receipt provided the following conditions are met. Watches must include all protective plastics and tapes, accessories and hang tags, boxes, papers, and documents in same condition as received. The watch must not be worn or warranty filled out until you've decided for certain that you will be keeping the watch.

There will be no returns or cash refunds on watches being sold as new. Additional Exclusions on purchases of New Watches explicitly state; special orders, final sale stamped transactions, personalized items, and shipping fees are not eligible for refund or merchandise credit.