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Boston Jewelry, Watch & Gift Store

39 Newbury Street – Boston, MA 02116
617-267-9100 or 800-225-7088
Chestnut Hill Jewelry, Watch & Gift Store

232 Boylston Street (RT9 Eastbound) – Chestnut Hill, MA 02467
800-328-4326 or 617-969-6262
Greenwich Jewelry, Watch & Gift Store

125 Greenwich Avenue - Greenwich, CT 06830
203.622.6205

Return Policy

Items must be in the original condition and accompanied by the original sales receipt.

Jewelry & Giftware

Your complete satisfaction is our promise. When accompanied by your sales receipt, your merchandise purchased in-store, in original condition, may be exchanged for equal or greater value within 30 days of original purchase. (Some exclusions apply.)For online purchases, you may receive a refund if your purchase is returned within 30 days and returned in original condition and accompanied by your sales receipt.

Certified Pre-Owned Watches

Merchandise credit will be issued if the watch is purchased online or in-store and returned within 30 days of receipt provided the following conditions are met.

A full refund will be issued if purchased online and returned within 30 days of receipt provided the following conditions are met.
  • Items must also include all protective plastics and tapes, accessories and hang tags, boxes, papers, and documents in same condition as received.·
  • The watch must not be worn or warranty filled out until you've decided for certain that you will be keeping the watch.

New Watches

There will be no returns or refunds on watches being sold as new.

Additional Exclusions

Special orders, final sale, personalized items, and shipping fees are not eligible for refund or merchandise credit.

Fair Pricing Policy

Shreve, Crump & Low emphasizes fair pricing on all our products. We take pride in building long-term, rewarding relationships with each customer. When you purchase a piece of jewelry, a watch or gift from Shreve, Crump & Low, you can do so with confidence. Shreve, Crump & Low's quality is guaranteed.
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© Shreve, Crump & Low • Boston • Chestnut Hill • Greenwich